Privacy Policy

1. Introduction
2. Who we are
3. Why do you want to know my name and e-mail address?
4. Why do you want to know my credit card number and street address?
5. What other information do you keep track of, about me?
6. How do you collect information about me
7. How do you store information about me
8. How do you make sure nobody steals my credit card information?
9. Do you share my information with other parts of your company?
10. Do you share my information with other companies?
11. Do you sell my information to anyone?
12. What do you do if one of your employees violates my privacy?
13. Can I see and change the information you have about me, personally? Can I review information you have about my child?
14. How can I start or stop receiving e-mail from you?
15. How do you protect the privacy of my e-mails to your customer support team?
16. Where can I learn more about my right to privacy?
17. Who can I talk to if I have a question about my privacy?
18. Glossary

Introduction?

This policy covers Highbridge Caravan Centre's use of personal information that this web site collects. The policy also gives you, the user of the site, information regarding cookies, their use and how to control their usage. This policy has ben written in as simple terms as possible, without legal or technical jargon, we hope you appreciate this, we are always keen to receive and feed back, and continue to improve our web site.

Who We are

In this Privacy Policy references to 'we' and 'us' are to Highbridge Caravan Centre Limited.

All references to 'this web site' are exclusively to any domain owned by Highbridge Caravan Centre Ltd, these currently include:

Why do you want to know my name and e-mail address?

So that we can keep in touch with you, let you know about any great new offers that we think you might be interested in and sometime we may even email you to find out what you think of our site. Any personal information we collect from this web site will be used in accordance with the Data Protection Act 1998 and other applicable laws.

Credit Card Information

Please do not ever send us credit card details electronically, either by e-mail or through our web site. We will never request credit card details from you electronically. If they are required one of our sales persons will contact you personally by telephone. At present, we do not currently store, or take any credit card details over the internet.

Why do you want to know my street address?

So we can send you offers in the post, to include you in our prize draws or to send you any other promotional material.

What other information do you keep track of, about me?

Session information and cookies, these do not include any personal information and are used to

record your preferences about our web site, to customise it to your needs currently we use cookies, to automatically display thumbnail pictures on search results pages and to store some information for the navigation links at the top of each page. In the future we may collect more.

How do you collect information about me

We collect information by different means. Personal information can only be collected when you type it into a form on our site. We also store session data and cookies (this in not personal information) and we use your IP address to research how many unique individuals use our site, but we never associate this with your personal details

How do you store information about me

Personal information and IP addresses are stored in our secure database. The database can only be accessed by our IT department and all access is monitored and logged. We also store session information in a cookie on your computer, this is non-personal information, and can only be accessed by users of your computer and by our web site whenever you visit (the information cannot be accessed by our website when you are not visiting our site)

Do you share my information with other parts of your company?

Only Highbridge Caravans' web site and marketing team will have access to your information, and we promise to store it securely and treat it sensitively

Do you share my information with other companies?

Your information will only be used by Highbridge Caravans, and no other company or organisation.

Do you sell my information to anyone?

No, we never have and we never will. We value each and everyone of our customers; you're not worth losing!

What do you do if one of your employees violates my privacy?

We have a very small, close in house team, and this is very unlikely to happen, but if it does, the matter will be investigated by a manager, who is answerable to the Directors of the company. The Manager and Directors will decide what action will be taken

Can I see and change the information you have about me, personally?

By law it is your right to view, amend and delete any information stored about you. We currently don't have facilities to allow you to do this automatically, but if you send us an email requesting your details, we will happily send you what we have stored. The email you send will have to be sent from the email address which you entered while along with the rest of your details, to ensure no one else can gain access to your information. Similarly, if you supplied a postal address when you submitted your details to our site, we will happily post you a print out free of charge (most companies charge for this). Please write to:

Highbridge Caravan Centre Ltd,
A38 Bristol Road
Highbridge,
Somerset
TA9 4EX
England

How can I start or stop receiving e-mail from you?

Simply send us an email to, asking to be removed from our database, or click here to fill in a form

How do you protect the privacy of my e-mails to your customer support team?

Any emails you send to us will only be read by our IT department managers, who will personally pass on any information or requests to the appropriate member of our team.

Where can I learn more about my right to privacy?

The W3C consortium have many links to useful information on the subject

Who can I talk to if I have a question about my privacy?

Contact us with any questions you have, and we will answer your questions as honestly as we can, and as quickly as we can

All information correct at date of publication. The information in this policy is intended for guidance only, and is not to be taken as binding. We reserve the right to change this policy at any time, as part of our ongoing review procedure, this will be noticed and updated on this page.
Last reviewed 30/07/2007

Glossary

• Cookie - A cookie is a small text file which is written by a web server and stores data on a users computer. To read a full, independent description, please click here.



• Database - A database is collection of data stored in a computer friendly way, so that it may be accessed efficiently. To read a full, independent description, please click here.



• IP Address - An IP address is basically the telephone number of your computer, ant any one time it is unique, however, it may be a 'dynamically assigned' IP, which means that it changes every time you connect to the internet, this is typical of 'dial-up' connections using a modem and also many broadband services too. 'static IP' address never change, this is typical of some broadband services, and many faster connections used large companies / organisation's. Your internet service provider (ISP) will track who is assigned which IP address at what time, so theoretically, an IP address can be linked to a given individual, but this will probably depend on the outcome of a lengthy court case. To read a full, independent description, please click here.



• Session - A session is a visit to a given web site. During your time visiting a web site the remote Web server will assign a unique number to you for the duration of your visit, this is not personal information and is meaningless once you have exited a web site.To read a full, independent description, please click here.



• Server - A server is the computer on the other side of the internet which your computer connects to to access a web site. This server is responsible for supplying everything your computer needs to display a web site, each web site will have its own server. To read a full, independent description, please click here.



• Thumbnail - A thumbnail is simple a reduced-sized version of a larger image. To read a full, independent description, please click here.